Program Description Develop a specialized skill set that combines technological expertise with critical thinking and problem-solving abilities. Hands-on emphasis
The Information Technologies Support Services program emphasizes hands-on IT learning via labs, simulators and projects. As a balanced offering, part of the program covers "soft skills" such as customer support, team-based work, leadership, entrepreneurship and communication.
Hands-on experience
Get direct experience in all areas of client and server hardware, software and networking, including: Network design and maintenance Operating systems and databases Website design Call tracking and customer service Network security Virtualization and cloud computing Mobile computing: Anytime, anywhere
In the IT Support Services program, you'll work on a laptop and have online access to lecture notes, assignments and other class material. You'll use OnTheHub — a multi-vendor software repository for student download and use with an academic license.
Additional information
Information Technologies Support Services professionals play a critical role in today's technology-driven economy, helping end users work effectively with complex hardware, software, networks and websites using sophisticated tools and applications.
Paid co-op work placements provide valuable IT support experience and professional contacts, while offsetting educational costs. Enrolment is limited through an additional selection process.
