Red Star Immigration — Punjab's most trusted study abroad consultancy since 2013.
Last updated: May 8, 2026
1. Overview
This policy outlines refund conditions for our study abroad, visa, coaching, and consultancy services.
2. Service Fee Refunds
Full Refund (100%)
Client cancels within 48 hours of payment and no work has been initiated
Red Star is unable to provide the agreed service due to our own reasons
Partial Refund (50%)
Client cancels after 48 hours but before any application has been submitted
Valid medical documentation preventing the planned course of study
No Refund
After an application has been submitted to a university or immigration authority
Visa refused due to client providing false or incomplete information
Government fees (visa, biometric, SEVIS, IHS) — non-refundable
IELTS/PTE exam registration fees — non-refundable
3. IELTS / PTE Coaching Refunds
75% refundable if cancelled within 3 days and before attending any classes. After attending 1+ classes, non-refundable. Study materials once issued are non-refundable.