Course Description

Program Description The Automotive Parts and Service Operations program is the first post-secondary program in Canada that focuses on parts service, warranty administration, customer relations and business operations. This diploma program will prepare students to work in an administrative capacity within the wider transportation industry, with an emphasis on operational management support. The program includes introductory business courses and specific automotive courses that will expose students to multiple aspects of the transportation industry, from automotive to truck, coach and heavy-duty operations. This unique combination of business and automotive courses will prepare students for a variety of positions within the automotive industry, such as a service consultant, parts advisor, warranty administrator or customer relations. Gain valuable experience through Co-op: During this program, valuable industry experience can be gained through an optional co-op work term. For more information about co-op at Centennial, please visit Co-op Programs. Topics covered in this program include: Personal and Shop Safety Mathematics Communication Skills Automotive Warranty and Leasing Component Technology and Technical Skills Relational Interpersonal Skills for Service Advisors Occupational Health and Safety Principles of Marketing Automotive Customer Service and Sales Merchandising and Inventory Management Employment Pre-placement Automotive Service Process Fixed Operations Management Global Citizenship Principles of Microeconomics Global Transportation Trends Introduction to Brand Management Automotive Service Estimating IT and Survey Systems Introduction to Canadian Automotive Aftermarket Principles of Macroeconomics Program Highlights The program benefits newly-graduating high school students, graduates from Automotive Foundations or Techniques programs, mature students, automotive technicians seeking a career change within the industry as well as other personnel already working in the automotive industry who would like to pursue further educational opportunities.

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